Contact & Support
Do you have a question about Sebafood, need help with your account, or want to report a technical issue?
Our support team is happy to assist you.
Contact
sebavision OÜ
Sepapaja 6
15551 Tallinn
Estonia
Email: [insert support email address]
For support requests, please use the email address associated with your Sebafood account whenever possible. This helps us identify and process your request more efficiently.
What we can help you with
You can contact us regarding, among other things:
- your Sebafood account
- login or registration
- credit and purchases
- failed or duplicate payments
- technical issues
- food or image analyses
- incorrect or incomplete results
- privacy and your personal data
- deletion of your account
- other questions about using Sebafood
Information that helps us process your request
To help us handle your request as quickly as possible, please provide the following information where relevant:
- the email address associated with your Sebafood account
- a brief description of the issue
- the date and approximate time the issue occurred
- the affected feature
- the order or transaction reference, if applicable
- a screenshot of the error message, if applicable
Please never send us passwords, full credit card details, or other confidential login information.
Issues with credit or payments
If credit is not displayed after a successful payment or if a payment appears to have been charged twice, please contact our support team.
Where available, please include the relevant payment or transaction reference.
Transactions that are demonstrably incorrect will be reviewed and corrected where appropriate.
Issues with an analysis
Sebafood uses automated systems and artificial intelligence to analyze food and dishes.
Results may include estimates and may occasionally be incomplete or inaccurate.
If an analysis result appears clearly incorrect, you can report it to our support team. A brief description and, where possible and appropriate from a privacy perspective, a screenshot of the result can be helpful.
Privacy requests
You may also contact us regarding your personal data, including requests for:
- access
- rectification
- deletion
- restriction of processing
- data portability
- objection
Further information can be found in our Privacy Policy.
Response times
We aim to process support requests as quickly as possible.
Response times may vary depending on the type and complexity of the request. Legally relevant requests will be handled within the applicable statutory time limits.
Security notice
Sebafood support staff will never ask you by email for your password or full payment card details.
If you receive a suspicious message claiming to be from Sebafood, please forward it to our support team.
Medical notice
Sebafood is not a medical advisory service.
For medical symptoms, urgent health concerns, or emergencies, please contact a doctor or the appropriate emergency medical services.